1. Agreement / Contract

This CONTRACT FOR SERVICES dated:

is made between: Dispatch X Ltd – PO BOX 6190, Sheffield,S2 9JF
(hereafter referred to as "the Company")

and
(Name & Address – hereafter referred to as “the Supplier”)

Commencement

This agreement shall commence on (“the Commencement Date”) and shall continue until terminated in accordance with the termination provisions set out in this agreement.

Background

The Company’s business involves the resourcing and supply of self-employed suppliers and Independent Contractors specialising in the provision of multi-drop parcel delivery services, which the Company provides to its clients at various UK geographic sites and locations.

Purpose

The purpose of this contract is not to establish an employment relationship, but to define the extent under which the relationship between the SUPPLIER (DISPATCH X LTD) and the INDEPENDENT CONTRACTOR. The INDEPENDENT CONTRACTOR is in business on their own account as a Courier Driver, whom agrees to provide the following services to the SUPPLIER:

1. Multi drop courier work
2. Same day delivery courier work
3. Long distance delivery courier work

TAX AND NATIONAL INSURANCE ARRANGEMENTS

The Independent Contractor is entirely responsible for their own Tax and National Insurance arrangements and will provide the Supplier (DISPATCH X LTD) with appropriate evidence to support the status. The Independent Contractor is responsible for ensuring he/she complies with the HMRC legislation regarding Tax and National Insurance. The Supplier (DISPATCH X LTD) also requires the Independent Contractor, at the earliest opportunity, and before receipt of any payments for services provided, to furnish the Supplier (DISPATCH X LTD) with their personal Unique Tax Reference (UTR) number. The Supplier (DISPATCH X LTD) reserves the right to withdraw the offer of services to the Independent Contractor in the event that the Independent Contractor, after due notice, and without reasonable explanation fails to provide their UTR number within the timeline detailed in this clause.

STANDARDS OF PERFORMANCE AND CONDUCT

If the Independent Contractor standards of performance and conduct cause dissatisfaction, actions may be taken such as, RE-TRAINING in class room, RE-TRAINING on road - no further work will be offered until completing.

PRINCIPLES – see schedule 3

The Independent Contractor agrees that they are 18 years of age or older. The Supplier (DISPATCH X LTD) reserves the right to change or discontinue any aspect of delivery routes, temporarily or permanently with or without notice to Independent Contractor.

Under no circumstances, is the Independent Contractor to accept payments for goods or services from customers or clients of Supplier (DISPATCH X LTD).

Independent Contractor acknowledges that the Supplier (DISPATCH X LTD) will require checks every 3 months via the DVLA for any endorsements. As no more than 6 Points, DDR or IN10 are accepted by the Supplier (DISPATCH X LTD)

Supplier (DISPATCH X LTD) prohibits the use of their van to engage in any illegal, improper, actionable or criminal activity and to comply with all applicable law. The Independent Contractor shall use the van (given by DISPATCH X LTD) to carry out work for just the Supplier (DISPATCH X LTD).

Independent Contractor is solely responsible for the van, any damages caused to it will be charged to the Independent Contractor plus the VAT.

The cost of any fines, such as parking ticket, toll fines or impound resulting from improper parking or operation of the van is the responsibility of the Independent Contractor

Independent contractor shall promptly report any vehicle accident involving bodily harm or property damage as soon as possible (within one hour) to the Supplier (DISPATCH X LTD).

INSURANCE AND LIABILITY

All Independent Contractors agree to have minimum of £25,000 GOODS IN TRANSIT & £5,000,000 PUBLIC LIABILITY and shall indemnify Supplier (DISPATCH X LTD) for any loss, liability, costs (including reasonable legal costs), damages or expenses arising from any breach by you, or any substitute engaged under this agreement, of the terms of this agreement, including any negligent or reckless act, omission or default in the provision of the Services and shall maintain in force during the period of this agreement adequate insurance cover with reputable insurers acceptable to Supplier (DISPATCH X LTD ).

AVAILABILITY FOR WORK

When offered work by the SUPPLIER (DISPATCH X LTD) to the Independent Contractor, the Independent Contractor may accept it or refuse it. Any refusal to accept work will not disqualify the Independent Contractor being offered further work when another opportunity arises.

USE OF SUBSTITUTE

The Independent Contractor is free to send a suitably skilled and qualified substitute or hired assistant in his place to provide the Services on their behalf provided, in the reasonable opinion of the Company and its Client, the Substitute possess the necessary skills, qualifications and experience as set out in Schedule 3 to provide the services. Where a substitute or hired assistant is sent by the Independent Contractor there shall be no contractual or financial relationship between the Supplier (DISPATCH X LTD) and the substitute or hired assistant. The Independent Contractor is solely responsible for arranging payments to the substitute or hired assistant and for ensuring such persons possess the necessary skills, qualifications and licenses to perform the services.

If, and only if, the Supplier (DISPATCH X LTD) is not reasonably satisfied the substitute or hired assistant has the necessary skills or qualifications to provide the services it may reject the use of such substitute or hired assistant.

CONTROL AND DIRECTION – see schedule 3

The Independent Contractor will not work under the discretion and control of the Supplier (DISPATCH X LTD) and is free to use their initiative in completing the agreed work. The Independent Contractor will have the flexibility about working hours ‘’ not exceeding 10.5hrs per day or 63 hrs per week ‘’ and is not obliged to seek permission to leave a site at any time but will nonetheless support the Supplier by making all reasonable attempts to work within agreed overall deadlines. In addition, the Independent Contractor is expected to observe HEALTH AND SAFETY Regulations regarding working hours and to comply with all required procedures for site security or recording attendance for the specific purposes of HEALTH AND SAFETY Legislation or other site operational requirements.

HEALTH AND SAFETY – see Schedule 3

The Independent Contractor should take all reasonable measures to safeguard their own health and safety and that of any other person who may be affected by their actions. While the Independent Contractor’s method of service delivery is their own, the Independent Contractor agrees, that in the interests of Health and Safety obligations imposed on the Supplier (DISPATCH X LTD), they will follow such reasonable operational rules relating to their own, the Supplier’s and end-client’s security, road safety and applicable national and local laws and bye-laws in so far as they are reasonably applicable to independent persons in business on their own account. The Independent Contractor retains the right to choose to provide the services in accordance with this agreement; however, they should also agree to meet the criteria, as detailed in Schedule 3, which sets out the minimum service standards expected by the Supplier (DISPATCH X LTD) and end-user client(s). The Independent Contractor will not hold their self out to be an employee or representative of the Company, saves as both parties acknowledge for health and safety or security purposes the Supplier may need to be identifiable as an Independent Contractor of the Company.

DATA PROTECTION

The Independent Contractor agrees under a separate agreement, and in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679, they have been offered and has provided the appropriate consent to the Company to collate, retain and process data relating to them and/or any Substitute, under their control, for legal, personnel, administrative and management purposes and in particular to the processing of any "sensitive personal data" (as defined in the GDPR legislation) relating to the Supplier if strictly necessary, to include information relating to any criminal proceedings, in which the Independent Contractor has been involved, for insurance purposes and in order to comply with legal requirements and obligations to third parties. The Independent Contractor shall comply with relevant obligations under the Data Protection Act 1998 and GDPR, and associated codes of practice, when processing personal data relating to any Independent Contractor or third party of the Company

DISBURSEMENT AND RISKS

For the avoidance of doubt the Independent Contractor shall bear any/all expenses or disbursements incurred in providing the Services, including:

• Any and all tax liabilities associated with the provision of services to include those associated with the engagement of an Independent Contractor or Substitute.
• The Independent Contractor will not be reimbursed for any insurance costs.
• The Independent Contractor bears the inherent risk and the deliverables shall transfer to the Independent Contractor upon being collected at the base location and remain with them until it is delivered.
• Title in the Deliverables being transported will remain with the Company’s end -user client throughout the involvement of the Independent Contractor, who will hold it as a Bailee.
• Nothing in this agreement shall entitle the Independent Contractor to retain any Goods in any circumstances whatsoever beyond the time taken to transport them in accordance with the Company’s end-user client requirements

EQUAL OPPORTUNITIES

DISPATCH X LTD (SUPPLIER) recognises that discrimination is unacceptable and equality opportunity is a feature of the Supplier’s (DISPATCH X LTD) practices and procedures and the Supplier operates a formal equal opportunities policy. Breaches of the policy will lead to investigation and if appropriate further actions. The aim of the policy is to ensure no person is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religion and belief, sex, marital status, sexual orientation, gender reassignments, age or disability.

Supplier (DISPATCH X LTD) maintains a neutral working environment in which no person feels threatened or intimidated. The Independent Contractor is obliged not to act in a discriminatory fashion towards the other Independent Contractor or third parties.

DATA PROTECTION

The Independent Contractor agrees under a separate agreement, and in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679, they have been offered and has provided the appropriate consent to the Company to collate, retain and process data relating to them and/or any Substitute, under their control, for legal, personnel, administrative and management purposes and in particular to the processing of any "sensitive personal data" (as defined in the GDPR legislation) relating to the Supplier if strictly necessary, to include information relating to any criminal proceedings, in which the Independent Contractor has been involved, for insurance purposes and in order to comply with legal requirements and obligations to third parties. The Independent Contractor shall comply with relevant obligations under the Data Protection Act 1998 and GDPR, and associated codes of practice, when processing personal data relating to any Independent Contractor or third party of the Company

PAYMENT – see schedule 2

The day rate price will be agreed Between Supplier (DISPATCH X LTD) & Independent Contractor (see schedule 2) Written tenders are not required. DISPATCH X LTD (Supplier) and Independent Contractor are obliged to honour any agreed price. (The current Service Rate Card and Remuneration can be found at schedule 2 to this Contract for Services).

The Supplier (DISPATCH X LTD) facilitates payments on receipt of invoice on a weekly basis, setting out the extent of the services provided to the Supplier (DISPATCH X LTD) during the preceding week and any VAT payable (if applicable). The Supplier (DISPATCH X LTD) will validate the invoice detail and pay such invoices within 14 Days.

If/where applicable, the Independent Contractor agrees that the Supplier (DISPATCH X LTD) may deduct any sums payable that the Independent Contractor may owe the Company, in respect of, and where applicable; Vehicle rental (including relevant courier insurance) of refer to Appendix Two, If/where applicable, the Independent Contractor agrees that the Supplier (DISPATCH X LTD) may deduct from any sums payable any sums that the Independent Contractor may owe the Company, in respect of, and where applicable, vehicle rental; insurance, (goods in transit, public liability – if using Supplier Vehicle and all blameworthy vehicle and client customer property damage. The Independent Contractor agrees that they will be liable for any costs to repair damage to the vehicle up to the value of the insurance excess £1000-£2,500, or in respect of traffic violations including, but not restricted to, parking tickets and/or speeding fines. The Independent Contractor will also be liable for any additional administrative costs, levied by any local authority or vehicle rental company, in addition to the cost for traffic violations, parking tickets and/or speeding fines.

The Independent Contractor is responsible for all their personal and private costs of travel to and from the location where the services are provided.

The Independent Contractor will receive no payment for any period where services are not provided, and the Independent Contractor will receive no payment for any works cancelled by the Independent Contractor regardless of any reason as to why works are cancelled. The Supplier (DISPATCH X LTD) will make payment to the Independent Contractor for any payments received from the client in respect of ‘aborted routes’ i.e. designated routes cancelled at short notice by the Client.

The Independent Contractor is engaged as a self-employed Independent Contractor and understands and agrees that they are not entitled to any statutory payments such as holiday pay, sick pay, maternity/paternity pay or any other payment of any kind.

DRUGS AND ALCOHOL TESTING – see schedule 3

The nature of your job means that it is essential that you are not under the influence of drugs or alcohol at any time when you are providing services to Supplier (DISPATCH X LTD). The Supplier (DISPATCH X LTD) or its Client reserves the right to carry out random testing of Independent Contractors of Supplier (DISPATCH X LTD) to ensure that this requirement is complied with. Testing is carried out by a qualified tester from Supplier (DISPATCH X LTD) Client’s chosen, trusted Toxicology Company.

THEFT

Supplier (DISPATCH X LTD) will not tolerate theft of its property, client’s property, or other Independent Contractors property either physically or intellectually from any Independent Contractor, visitor on Supplier (DISPATCH X LTD) premises or Its Clients premises. Theft is a criminal offense and a serious violation of the Supplier (DISPATCH X LTD) standards of conduct.

WITHDRAWAL OF INDEPENDENT CONTRACTORS AGREEMENT

DISPATCH X LTD may at any time Withdraw your engagement with immediate effect due to:

• Committing any serious breach affecting the Business of Supplier (DISPATCH X LTD)
• Commit any serious or repeated breach or non-observance of any of the provisions of this agreement or refuses or neglects to comply with any reasonable and lawful directions of Supplier (DISPATCH X LTD)
• Are convicted of any criminal offense (other than an offense under any road traffic legislation in the United Kingdom or elsewhere for which a fine or noncustodial penalty is imposed)
• Are in the reasonable opinion of the board of directors of Supplier (DISPATCH X LTD) (including any committee of the board duly appointed by it) negligent or incompetent in the performance of the Services
• Are declared bankrupt or makes any arrangement with or for the benefit of his creditors or has a county court administration order made against him under the County Court Act 1984
• Are incapacitated (including by reason of illness or accident) from providing the Services for an aggregate period of 120 days in any 52-week consecutive period
• Other than as a result of illness or accident, after notice in writing, willfully neglect to provide or fail to remedy any default in providing the Services
• Where the Independent Contractor fails to complete the work on regular basis.

Schedule 1 – Key Service Levels (KSL’s)

Due to the nature of the services provided by the Supplier, service levels are of the upmost importance in order for the Supplier (DISPATCH X LTD) to fulfill its key obligations with its clients. The Independent Contractor agrees and understands that the services provided by them must meet the standards expected of a professionalism

Key Service Level Indicators (KSLI’s)

First Day Delivery Success

Known, and measured, as percentage of shipments that have been successfully delivered on the first day they are sent out for delivery (i.e. dispatched)
Deliverables will be deemed to have been delivered on time if the Parcel has been:

• Delivered to the addressee
• Left safe as instructed as shown on the Equipment
• Posted as instructed on the Equipment
• Delivered to a neighbour and details recorded on the Equipment’s
• Customer refuses delivery and details are recorded on theEquipment.

Customer Concessions Defect per Million Opportunities (DPMO)

Concessions are quality performance measures, which are given to the client’s customers when they have legitimate grounds to dispute service provided in the quality of the delivery experience.

The “Driver Attributable DPMO” also known as “DNR DPMO” is the number of Deliverables which do not conform to a relevant customer specification, are lost, damaged or stolen during the course of you providing the Services (and where a concession is granted) in the week, expressed as a DPMO for the total number of units delivered by you during the course of the provision of Services in the same week.

Note: The client stipulates that you will have no right to challenge the calculation of ‘Attributable DPMO’s’ provided by the client.

Delivery Exception Defect per Million Opportunities (DPMO)

Delivery exception measures manual debrief of a shipment, which was not scanned for delivery using the Clients ‘rabbit’ application.

Non-attainment of a KPI

If minimum services levels are not reached or consistently maintained the Independent Contractor acknowledges this may lead to reduction or withdrawal of the Independent Contractors services indefinitely or until the Independent Contractor can satisfy the Supplier it can achieve the service levels required.

Schedule 2 – Service Rate Card Payments

Full delivery route Refer to Appendix Two (Pay increases will be confirmed verbally which are temporary increases) + business mile, +BYOD Refer to Appendix Two Training Payments; Induction and Ride-along Refer to Appendix Two –Paid with first invoice.

*** Rates include Bring Your Own Device at £1.80, these rates can change at anytime

• DPMO (0-300) Refer to Appendix Two
• DPMO (301-450) Refer to Appendix Two
• DPMO (451-800) Refer to Appendix Two

Schedule 3 – Health & Safety and Security Requirements

The Independent Contractor confirms that in order to provide the services safely and legally they can meet the following, prior to commencement of the services (and agrees the Supplier can provide such information to its Client):

• Is eligible to work in a self-employed capacity in the United Kingdom (in accordance with Government best practice requirements) and has registered with HM Revenue& Customs as self-employed (and can provide evidence upon request)
• Is over 18 years of age
• Can provide confirmation of current work status, and reasons for leaving previous work for previous twenty-four (24) months
• Passes a criminal background check, including but not limited to driving offenses
• Confirmation that in providing services to the Supplier they will not be in breach of any other regulatory requirement
• Passes a Medical fitness for work check
• Passes a drug and alcohol screening test
• Has at least 6 months’ experience in like Vehicle within the last three years
• Holds a current and valid driving license (either a UK license or a European Community/European Economic Area (EC/EEA) license, but if the latter they must hold a valid driving license counterpart for non-GB license holders (DELLA D9 form)
• Has had no major preventable collisions within the previous three years;
• Does not have more than 6 penalty points (endorsements) on their driving license
• Has not committed more than 3 driving related offenses of any kind in the last 4 years
• Does not currently have penalty points (endorsements) on their driving license in relation to Offense Codes CD40, CD50, CD60, CD70, CD80 or CD90;
• Does not currently have penalty points (endorsements) on their driving license in relation to Offense Codes DD40, DD60, DD80, DD90;
• Does not currently have penalty points (endorsements) on their driving license in relation to Offense Codes DR10, DR20, DR30, DR40, DR50, DR60, DR70, DR80, DR90;
• Does not currently have penalty points (endorsements) on their driving license in relation to Offense Codes IN10, MS50 or UT50;
• Is not currently disqualified from driving (this includes having their license suspended)
• Does not have any unspent convictions on their criminal record (driving related or other).
• Can speak fluent English, has a high level of written English skills, and passes appropriate numeracy tests.
• Confirmation of whether he has previously ceased providing services to the Company or its Client for Many reasons of unsuitability

Schedule 4 – AVD Compliance

Age Verification Deliveries (AVD) are deliveries that, by law, have to be signed for. This applies to deliveries to customers that involve alcohol and knives, and, as such, the Supplier is required to verify the recipient’s age. The current process in place is known as ‘Challenge ALL’ and the steps that the Supplier MUST follow are as follows:

• Independent Contractors are required to verify the age regardless if the recipient appears to look more than 25; the Independent Contractor needs to ask for Identification (ID) for all (AVD) Deliveries.
• If the recipient passes age verification, RABBIT only offers delivery to either the Customer, Front Desk, or Mailroom. Neighbours, Mail-slot or Left-as-Instructed is not available for Age Verified deliveries (AVD).

• Clearly states ‘AGE18’ and the delivery date ‘DD/MM’ in the top right-hand corner of the label
• Must be delivered to the address on the delivery label
• Cannot be left with a ‘Neighbour, in a secure location ‘As Instructed’ or ‘Posted’
• The policy is ALWAYS to challenge ALL where it is an (AVD) delivery

VARIATION

This agreement may only be varied by a document signed by Independent Contractor and Supplier

This agreement may only be varied by a document signed by Independent Contractor and Supplier

Name: Mostafa Sebtane
Position: Managing Director


Date:
Dispatch X Ltd ("the Company")

Please read the following carefully and sign and the end to confirm that you understand and agree.

This policy applies to all employees and anyone working at or visiting Amazon’s sites.

Amazon reserves the right to search you and/or any of your property on its premises (this includes Amazon’s car parks) and you agree that Amazon may search you/and or your property:

- at any time, if Amazon honestly and reasonably believes or suspects that you may be in possession of, have destroyed, tampered with, concealed or handled stolen goods or has evidence of any theft or attempted theft; or
- if it reasonably believes or suspects that you may have drugs and or alcohol and/or other inappropriate items in the workplace; or
- as part of its random searching policy; or
- when you enter or leave Amazon’s premises.

Issued badges must be worn and displayed at all times onsite.

Failure to comply with this may result in restricting your access to Amazon building

During the course of your work/time at Amazon.co.uk Limited “(Amazon” and “us”), you will be invited to visit our premises, where you mayreceive information relating to Amazon that is not known to the general public and is confidential and important to us. We call this our“Confidential Information”.

Our Confidential Information includes, among other things,

- The way that we work
- The layout of our premises
- as part of its random searching policy; or
- The technology that we use including computers and machinery
- That goods that we stock and the way that they are stored
- The people we work and interact with
- The people and companies who deliver to us and collect from us
- Any details about our customers, including their names, addresses and what they buy
- Anything to do with finance
- Anything to do with advertising or marketing plans
- Anything that you hear

Our Confidential Information is very important to our business. It is vital to us that it does not become known toother companies. We will take all legal steps necessary to protect our Confidential Information.

You must agree to the following commitments;

1. You will not disclose our Confidential Information to anyone or any company.
2. You will use our Confidential Information only to make up your mind about working with us.
3. You will notify us immediately if you discover that our Confidential Information has been disclosed, however it happens.
4. All our Confidential Information will remain our property
5. You will not trade stocks or shares based on our Confidential Information.
6. You will return any materials containing our Confidential Information to us if we ask you to.
7. You also agree that you will not disclose information to us that is confidential to you or anyone else.

This is a legal agreement.

If a provision of this agreement is held invalid under any applicable law, such invalidity will not affect any other provision of this agreementthat can be given effect without the invalid provision. Further, all terms and conditions of this agreement will be deemed enforceable to thefullest extent permissible under applicable law, and, when necessary, the court is requested to reform any and all terms or conditions to givethem such effect.

Amazon.co.uk is relying upon your promise to comply strictly with this agreement. Any violation of this agreement may cause substantialand irreparable harm to Amazon.co.uk. Accordingly, without limiting any other available remedies, this agreement is specifically enforceableby Amazon.co.uk.

Any failure by Amazon.co.uk to enforce your strict performance of any provision of this agreement will not constitute a waiver of Amazon.co.uk’s right to subsequently enforce such provision or any other provision of this agreement.

I understand and agree to abide by the promises I make in this agreement to protect Amazon’s Confidential Information. I agree that mypromises also apply for the benefit of other Amazon companies.

All couriers wishing to provide services must be medically fit enough to undertake the role as a multi-drop courier. The corerole involves a significant amount of driving and the safe manual handling, manipulation, sorting and delivery of large numbers of consignments.

Please confirm your fitness to provide services listed below by ticking eachsection and signing and dating the bottom of the form.

- I’m physically fit and able to fulfil the demands of a multi-drop courier
- I’m not taking any medication that will hinder my ability to drive or manipulate consignments in a safe manner.
- I have no medical conditions that will hinder my ability to drive or manipulate consignments in a safe manner.
- I will comply with all manual handling guidelines and not place myself in danger by using unsafe working practices.
- I have no mental or physical conditions that have not been reported to the DVLA which could affect my ability to drive safely.
- I will inform Dispatch X Ltd if my ability to safely drive or handle consignments changes in the future.

DVLA Share your Driving Licence Scheme

I hereby give authority for Dispatch X Ltd to obtain a Share Code from the DVLA on my behalf and, thereafter, to carry out checks in relation to my driving licence. I authorise such codes to be obtained and checks to be carried out on a regular basis as may be necessary, until such date as my contract with Dispatch X Ltd reaches an end.

EC/EEA Driving Licence Declaration Form

I hold a full and valid European Community (EC) / European Economic Area (EEA) driving licence, that meets the standard of Dispatch X Ltd (the company) and its client(s), and holds no points, penalties and/or endorsements for the following:

- Having caused death through careless driving when unfit through drink
- Having caused death by careless driving when unfit through drugs
- Having caused death by careless driving with alcohol level above the limit
- Having caused death by careless driving then failing to supply a specimen for alcohol analysis
- Having caused death by driving: unlicensed, disqualified, or uninsured
- Dangerous driving
- Having caused manslaughter or culpable homicide while driving a vehicle
- Furious driving
- Driving or attempting to drive with alcohol above the legal limit
- Driving or attempting to drive while unfit through drink
- Driving or attempting to drive then failing to supply a specimen for analysis
- Driving or attempting to drive then refusing to give permission for analysis of a blood sample that was taken without consent due to incapacity
- Failure to provide a specimen for analysis in circumstances other than driving or attempting to drive
- Failing to provide a specimen for a breath test
- Using a vehicle uninsured against third party risks
- Motor racing on the highway
- Aggravated taking of a vehicle
- I have not had any major preventable collisions within the previous three years


I must notify the Company if I change my licence from an EC/EEA to a UK driving licence; I understand that when the Company received my new driving licence details, a standard DVLA check will be performed and held in my file.

I understand and confirm to receive a copy of '. $storage->getPageName() .' policies, procedures, and health and safety documentation to my email. I understand and confirm that I know how to access both of these documents via the mobile application.

• Induction and Onboarding Process
• Working With '. $storage->getPageName() .'
• Expectant Mothers
• Valuing Diversity and Dignity
• Anti-Retaliation
• Anti-Solicitation
• Health and Safety
• Whistle Blowing
• Modern Slavery & Human Trafficking Statement
• Child Labour Policy
• Authorised Drivers, Allocation & Vehicle Arrangements
• Wearing of Seatbelts
• Alcohol and Drugs - Driving
• Medical Conditions - Driving
• Journey Times and Rests Breaks - Driving
• Regulated Drivers Hours
• Vehicle Security
• Mobile Telephones
• Offences and Fines
• Weekly and Daily Maintenance Checks by the Driver
• Standards of Driving
• Tyre Condition and Punctures
• Working Hours and Pay Policy

Your personal data - what is it?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or inconjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”) and the Data Protection ct 2018 (the “DPA").

Who are we?

Dispatch X Ltd is the data controller. This means Dispatch X Ltd decides how your personal data is processed and for what purposes.

How do we process your personal data?

Dispatch X Ltd complies with its obligations under the GDPR and the DPA by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by not collecting irrelevant data; by protecting personal data from loss, misuse,unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes:-

- To enable us to enter into a contract with you by which you provide us with courier/delivery services;
- To ensure your identity and your right to work in the UK;
- To provide remittance of your invoices via third party partners;
- To manage our employees (where applicable);
- To keep personnel and contractors’ records͖
- To maintain our own accounts and records;
- To comply with our clients’ contractual requirements and provide them with a service͖
- To ensure appropriate and adequate insurance cover and to comply with insurers’ requirements͖
- To carry out background/criminal records checks as and when needed;
- To carry out regular searches of the Driver and Vehicle Licensing Agency to ensure entitlement to drive;
- To carry out Drug & Alcohol checks prior to commencing services and on an ad hoc basis throughout, until services are no longerprovided, for whatever reason.
- To provide information to statutory bodies including (but not limited to) the Police, the Home Office, Her Majesty’s Revenue & Customs, Her Majesty’s Courts & Tribunals Service, the Department for Work & Pensions and the Health & Safety Executive.

What is the legal basis for processing your personal data?

- Consent of the data subject (please see consent form for completion);
- Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract to providecourier/delivery services;
- Processing is necessary for compliance with legal obligations (both statutory and contractual). Failure to consent to suchprocessing will render any contract voidable;
- Processing is necessary to protect the vital interests of a data subject or our clients;
- Processing is necessary for the performance of a task on behalf of our clients;
- Processing is necessary for the legitimate interests of the data controller or a third party, except where such interests areoverridden by the interests, rights or freedoms of the data subject;
- Processing is necessary for carrying out obligations under employment, social security or social protection law, or a collective agreement;
- Processing is necessary for the establishment, exercise or defence of legal claims or where courts are acting in their judicial capacity;
- Processing is necessary to comply with law enforcement requirements and statutory legislation;
- Processing is necessary for reasons of preventative or occupational medicine, for assessing the working capacity of an employee,medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and serviceson the basis of EU or Member State law or a contract with a health professional (applicable to employees only).

Sharing your personal data

Your personal data will be treated as strictly confidential and will be shared only with our clients, as and when necessary. We will onlyshare your data with other third parties (save for contractual or statutory obligations) with your consent.

How long do we keep your personal data?

Where a contract is entered into with Dispatch X Ltd, we will keep your personal data for the duration of said contract. Upon termination of thecontract, we will keep your personal data for a period of 6 years and 4 months in case of any legal claims/complaints.

Where initial enquiries are made by you (or us) with a view to entering into a contract, but subsequently no contract is entered into, we will keep your personal data for a period of 3 months, in case of any potential claims to an employment tribunal.

Your rights and your personal data

Unless subject to an exemption under the GDPR and the DPA, you have the following rights with respect to your personal data:-

- The right to request a copy of your personal data which Dispatch X Ltd holds about you;
- The right to request that Dispatch X Ltd corrects any personal data if it is found to be inaccurate or out of date;
- The right to request that your personal data is erased where it is no longer necessary for Dispatch X Ltd to retain such data;
- The right to withdraw your consent to the processing at any time;
- The right to request that the data controller provides you with your personal data and, where possible, to transmit that datadirectly to another data controller (known as the right to data portability);
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restrict to beplaced on further processing;
- The right to lodge a complaint with the Information Commissioner’s Office.

Transfer of data abroad

We will never transfer your personal data to countries or territories outside the EU without your prior consent.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new noticeexplaining this use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

Contact Details

To exercise all relevant rights, queries or complaints, please in the first instance contact Mostafa Sebtane by email [email protected] or by telephone on ######.

You can contact the Information Commissioner’s Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Our ICO registration number is ZA893176.

Consent

By signing this form you are confirming that you have read this Data Privacy Notice and that you consent to Dispatch X Ltd holding and processing your personal data for the purposes set out in this notice.

Non-Mandatory Deduction Form:

Possible Deduction: PCN, Van Damage, Van theft excess, Insurance excess (motor or Public liability) Customer property damage, Parcel theft, Route recovery (this would show a deduction on your invoice if we allocate a % of your route to another driver to rescue your route).

Optional Deduction: if required: Company Fuel card usage, Start kit)

Payment Plan:

Deduction will occur weekly based on percentage deduction sliding scale.

- Not Exceeding £55 (0%)
- Exceeding £55 but not exceeding £100 (2%)
- Exceeding £100 but not exceeding£135 (4%)
- Exceeding £135 but not exceeding £165 (6%)
- Exceeding £165 but not exceeding £260 (8%)
- Exceeding £260 but not exceeding £370 (11%)
- Exceeding £370 (13%)

Declaration:

I hereby authorise Dispatch X Ltd to make the any deduction from my pay in accordance with the above terms if damages occur.

I understand and agree I am responsible for the satisfying the above amounts. I understand and agree that any amount that is due and outstanding at the time of working under the SLA or in regards to termination, regardless of whether the SLA termination was voluntary or not, will be deducted from my last invoice or any other amounts that may be owed to me. This authorises Dispatch X Ltd to retain the entire amount of my last invoices in compliance with the law.

Sections:

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This Privacy Notice describes how Amazon collects and processes your personal data as a Delivery Associate in connection with the pick-up, delivery and related services (together, the "Services") which your Delivery Service Provider ("DSP") provides to Amazon.

- Who is the Controller of your Personal Information?
- What Personal Information about Delivery Associates does Amazon collect, store and process?
- For what purposes and on which legal bases does Amazon process your Personal Information?
- Does Amazon share your Personal Information?
- How Secure Is Information About Me?
- What rights and choices do I have about my Personal Information?
- How long do we keep your Personal Information?
- Contacts, Notices and Revisions
- Examples of Information Collected

Who is the Controller of your Personal Information?

Your DSP has a contract with an Amazon company to provide the Services. That Amazon company is the data controller of your personal information in connection with the Services you provide as a Delivery Associate (the "Controller"). If you’re unsure of the relevant Amazon company or require its contact details, please contact [email protected] or your DSP.

What Personal Information about Delivery Associates does Amazon collect, store and process?

We collect your personal information in order to facilitate and support the provision of the Services, and to continually improve the tools we provide to you and your DSP. Here are the types of information we gather:

Information you give us:

We receive and process any information you provide to us in relation to the Services. SeeExamples of Information Collected below. You can choose not to provide certain information but then you may not be eligible to perform the Services.

Information from your use of our technology:

To perform the Services, you must download and use a smartphone application called the "Amazon Delivery App" (right of use for the Amazon Delivery App granted by Amazon EU Sarl). Unless you use your own mobile device, your DSP will give you a portable device ("Delivery Device") to use when performing Services. We refer to the Amazon Delivery App, Delivery Devices, and other Amazon applications ordevices we provide your DSP or which we or your DSP installs on vehicles in connection with the Services as the "Amazon Delivery Technology". We’ll automatically receive and process certain types of information any time youare logged into the Amazon Delivery App. See Examples of Information Collected below.

Information related to your visits to Amazon Sites:

We will give you an Amazon security ID badge ("Badge"). You will need to use your Badge to access Amazon Delivery Stations or other sites at which you may pick up or return Amazon parcels (together, "Amazon Sites"). We’ll collect and process certain types of information when you visit Amazon Sites to ensure your security and the security of other personnel. See Examples of Information Collected below.

Information provided by your DSP:

Your DSP or its subcontractors may disclose documents to us that include yourpersonal information for the provision, administration or audit of the Services. See Examples of Information Collected below.

Information from other sources:

We may receive information about you from other sources, including from our service providers (including those who may provide applications or devices that Amazon or your DSP installs onvehicles in connection with the Services), customers, and government authorities such as the police or local councils enforcing speeding or parking fines. See Examples of Information Collected below.

For what Purposes and on which Legal Bases does Amazon Process your Personal Information:

We collect, analyse, store and otherwise process your personal information on the following legal bases:

- Amazon’s legitimate interests in ensuring your safety and that of others, ensuring you make customer deliveries in accordance with the highest commercial standards, and preventing fraud
- To comply with our legal obligations
- For the performance of a contract where applicable
- In specific circumstances, your consent

The purposes for which we process your personal information according to the above legal bases include:

Ensuring your safety, the safety of Amazon personnel and others:

Ensuring your safety, the safety of Amazon personnel and others: We may need to process your personal information for security reasons and in circumstances where your safety or the safety of others is at risk, for instance in the event of a fire or another emergency, on the basis of Amazon’s legitimate interests in ensuring your safety and that of others.

To do this effectively, we may need to process your geolocation when you’re on an Amazon Site or when you’re on the road performing Services. We may communicate your geolocation to emergency services so they or your DSP can get to you quickly if you’re involved in an accident. As a way to ensure that all Delivery Associates delivering Amazon parcels perform the Services safely, we may also process your data related to your compliance with road safety and health & safety rules and standards.

Assessing your eligibility to perform Services under your DSP's contract with Amazon:

We process your personal information to assess your ongoing eligibility in accordance with Delivery Associate eligibility requirements andservice standards agreed with your DSP on the basis of Amazon’s legitimate interests in ensuring your safety and that of others, ensuring you make customer deliveries in accordance with the highest commercial standards, and preventing fraud. This may include information you provide us through the onboarding process.

Managing our contractual relationship with your DSP:

We process your personal information to coordinate, manage and audit your DSP’s provision of the Services on the basis of Amazon’s legitimate interests in ensuring your safety and that of others, ensuring you make customer deliveries in accordance with the highest commercial standards, and preventing fraud, and to comply with our contractual obligations. This includes planning delivery routes, providing delivery support, tracking delivery progress, and assessing your DSP’s compliance with Amazon policies and service standards.

Communicating with you:

We process your personal information to communicate with you in connection with the Services on the basis of Amazon’s legitimate interests in ensuring your safety and that of others, ensuring you make customer deliveries in accordance with the highest commercial standards, and preventing fraud, and to comply withour legal obligations. This includes communicating with you while you deliver Amazon parcels via different channels (e.g. by phone, SMS or chat).

Fulfilling our obligations to our customers:

We may process your personal information to provide support to you, your DSP and our customers to ensure the effective completion of the Services, including managing customer complaints on the basis of Amazon’s legitimate interests in ensuring you make customer deliveries in accordance with the highest commercial standards and to comply with our legal obligations. We use your location data when you’re performing Services to keep our customers informed of the status of their collection/delivery and to enable them to see the location of their parcels.

Troubleshooting and improving our services:

We use your personal information to enhance the delivery experience for Delivery Associates and customers, including by improving mapping systems and providing driver support while you perform the Services on the basis of Amazon’s legitimate interests in ensuring your safety and that of others, ensuring and ensuring you make customer deliveries in accordance with the highest commercial standards.

To defend Amazon’s legal position:

In case of legal proceedings, we may need to process and share your personal information to establish, exercise or defend against the claim, or if compelled or ordered to do so by a court, governmental or administrative authority in order to comply with our legal obligations. We may also need to process and share your personal data in order to protect Amazon’s rights or enforce the terms of our agreement with your DSP on the basis of Amazon’s legitimate interests in ensuring you make customer deliveries in accordance with the highest commercial standards and preventing fraud.

Complying with legal obligations:

We may process your personal information in order to comply with our legal obligations or to verify or prove that we have done so. This may include processing or sharing data related to your compliance with health and safety standards and the handling of Amazon customer data on the basis of compliance with our legal and contractual obligations.

Fraud and loss prevention:

We may process your personal information to investigate, resolve and report (as appropriate) any fraud, theft or other wrong doing in relation to your performance of the Services, including Badge Swapping and missing packages on the basis of Amazon’s legitimate interests in ensuring you make customer deliveries in accordance with the highest commercial standards and preventing fraud.

Does Amazon Share Your Personal Information?

Amazon shares Delivery Associates' personal information only as described below.

Amazon group companies:

Your personal information may be disclosed by the Controller to Amazon EU affiliates, including Amazon EU Sarl and Amazon Europe Core Sarl, and additionally Amazon.com, Inc. and other subsidiaries that Amazon.com, Inc. controls. All Amazon entities we share your information with are either subject to this Privacy Notice or follow practices that are at least as protective as those described in this Privacy Notice. We only share your information with Amazon entities that have a need to know or have access to it and where lawful to do so.

Your DSP:

We may collect and share your personal information with your DSP, including your location, the number of Amazon parcels assigned to you and the number of Amazon parcels remaining on a given delivery route, customer or other complaints in which you may be involved, or your non-compliance with health & safety standards.

Third party service providers:

When we need to, we may share your personal data with third parties who provide services to Amazon, including the companies that install and manage devices on the vehicles you use when providing the Services or develop and manage applications downloaded on the Delivery Device or your own mobile device; survey companies or, where legally permissible, background check service providers. We ensure that any such third party provides guarantees that meet Amazon standards regarding the confidentiality and security of your personal information. For example, our third party providers must comply with our data security standards, data protection laws, and international transfer restrictions, may only have access to personal information needed to perform their functions and may not use it for other purposes than providing the agreed services to us.

Business transfers:

As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, relevant business data (which may include your personal information) is generally one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice.

Compliance with Amazon’s legal and regulatory obligations:

In certain circumstances, we may be obliged to share your personal information with third parties including administrative authorities (including tax authorities), financial institutions, insurance providers, police and public prosecutors. These third parties will act as controllers of your personal information in their own right and will be responsible for compliance with applicable data protection laws.

Fraud and loss prevention:

Subject to applicable laws, we may release your personal information to law enforcement, governmental authorities or private organisations whose aim is to prevent fraud or theft when we believe such release is appropriate or necessary to (i) comply with the law; (ii) enforce our contract with your DSP;(iii) protect the rights, property, security or safety of Amazon, its affiliates, personnel, customers, or others; (iv) detect, prevent or otherwise address fraud, security or technical issues; or (v) prevent or stop activity which we consider to be, or to pose a risk of becoming, illegal, unethical, or legally actionable.

Transfers out of the EEA:

Whenever we transfer your personal information to countries outside the European Economic Area ("EEA") in the course of sharing information as set out above, we’ve put in place adequate safeguards to protect your privacy, fundamental rights and freedoms, and the exercise of your rights. . If you have any enquiries about our transfers of your personal data out of the EEA, please contact us at [email protected].

How Secure is Information About Me?

We design our systems with your security and privacy in mind.

- We maintain physical, electronic and procedural safeguards in connection with the collection, storage anddisclosure of personal information. Our security procedures mean that we may occasionally request proofof identity before we disclose personal information to you.
- The Amazon Delivery Technology offers security features to protect them against unauthorised access andloss of data.
- It is important for you to protect against unauthorised access to your Amazon log-in, password and to theAmazon Delivery Technology. Be sure to sign off when you finish using a shared Delivery Device

What rights and choices do I have regarding my Personal Information that you collect and process?

You have the right to request access to, correction, deletion, or portability (i.e. request a copy for yourself or transmission to another data controller) of your personal information. Note that a deletion request will not apply to information that Amazon has a right to retain for the establishment, exercise or defence of legal claims or for compliance with its legal obligations (i.e. tax and accounting requirements). You are also entitled to object to the processing of your personal information or request its limitation in certain instances. When we process your personal information based on your consent, you may withdraw it for the future at any time. Exercising these rights may mean that you will no longer be able to perform the Services. If you wish to exercise any of your rights, or if you anyother questions or concerns about the personal information we process, please contact us at [email protected]. You can also file a complaint with the local data protection authority.

How long do we keep your Personal Information?

We keep your personal information to enable your continued performance of the Services, for as long as we need it to fulfil the purposes described in this Privacy Notice, as may be required by law such as for tax, accounting or claims management purposes, or as otherwise communicated to you. For example, we retain your location data to enhancethe delivery experience for Delivery Associates and customers, including by improving mapping and route planning systems.

Contacts, Notices and Revisions

If you have any questions or concerns about Delivery Associate privacy at Amazon, or if you wish to contact the Data Protection Officer of the Controller, please contact us at [email protected] with a thorough description andwe will answer your questions or try to resolve the issue for you. You can also file a complaint with your local data protection authority. Our business changes constantly and our Privacy Notice will change also. If the change is fundamental or may significantly affect you, we will provide your DSP with the updated Notice in advance of the change actually taking effect. We encourage you to review the content of this Notice regularly by asking your DSP for a copy of it or in the Amazon Delivery App.

Examples of Information Collected Information you give us in connection with the DSP Services.

You provide information to us when you:

- Onboard as a Delivery Associate
- Communicate and interact with Amazon personnel, including delivery support services and other Amazon support teams
- Answer Connections questions, surveys or provide other feedback to Amazon

As a result of these actions, you might supply us with such information as your name; phone number, email and address; your date of birth; your driver’s licence and ID photograph; your Delivery Associate account password.

Information from your use of Amazon Delivery Technology:

Examples of the information we collect, analyse, store and otherwise process include:

- Route data, including when you pick up and deliver packages and your progress through delivery routes
- Location data, including information about your geo-location and the device operating the Amazon Delivery App as required for location-based services
- Where permissible by local laws, we and/or your DSP may collect or receive road safety data, including telematics data such as location of the vehicle, speed, harsh braking, cornering or acceleration collected byAmazon Delivery Technology while you perform the Services
- Metrics such as your rate of successful deliveries to enable us to manage your DSP’s compliance with agreed service standards

From the moment you check into the Amazon Delivery App when beginning a scheduled delivery route until the moment you check out, we will collect and process your geolocation. Most mobile devices provide you with information about these permissions and you have the right to choose whether or not to allow Amazon to receive this information. However, as our ability to receive this information is an important part of managing our customer’s expectations and locating parcels, if you choose to deny Amazon access to this information, this could affect the availability and functionality of the Amazon Delivery App and, as a result, your ability to perform the Services under your DSP’s contract with Amazon.

Information related to your visits to Amazon Sites:

Examples of the information we collect, analyse, store and otherwise process include:

- What time you arrive at and leave an Amazon Site, for example, when collecting parcels or returning any undelivered parcels
- CCTV footage

Information provided by your DSP:

Examples of the information and documents your DSP may provide to us which analyse, store and otherwise process include:

- Information or documents provided by you to your DSP, including work permits, registration with health insurance providers, your residence permit, [For DE only: your Personalausweis ID/Ausweisdokument, your Statusfeststellung Selbständige,] your declaration that you are medically fit to perform the DSP Services,and your social security information
- Personnel administration data, including confirmation of completed safety trainings, pay slips, attendance data, your employment contract or contract of services
- [For UK/ DE/AT only: Where permissible by local laws, information regarding whether you passed a criminal background check]
- Where permissible by local laws, the results of drug or alcohol screening by your DSP or their service provider

Information from other sources:

Examples of information we receive from other sources which we analyse, store and otherwise process include:

- Amazon customer surveys, feedback and complaints
- Results of surveys conducted by third parties on our behalf
- Information on alleged traffic and parking violations
- Where permissible by local laws, we and/or your DSP may collect or receive road safety data including telematics data such as location of the vehicle, speed, harsh braking, cornering or acceleration and other vehicle diagnostics collected by devices installed on your delivery vehicle (which may be provided/managed by a third party) or by applications downloaded on the Delivery Device or the mobile device you use (which may be provided/managed by a third party) while you perform the Services.

I acknowledge receipt of this AMZL Delivery Associate Privacy Notice.